{"id":55639,"date":"2022-02-12T18:20:01","date_gmt":"2022-02-12T11:20:01","guid":{"rendered":"https:\/\/neuzamariano.com\/loja-cosmetica-asiatica\/?page_id=55639"},"modified":"2025-05-12T17:02:49","modified_gmt":"2025-05-12T10:02:49","slug":"questoes-frequentes-faqs","status":"publish","type":"page","link":"https:\/\/neuzamariano.com\/loja\/questoes-frequentes-faqs\/","title":{"rendered":"Quest\u00f5es Frequentes &#8211; FAQ&#8217;s"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"55639\" class=\"elementor elementor-55639\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0b46106 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0b46106\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-29b1384\" data-id=\"29b1384\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2cc26e5 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"2cc26e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"#sobreloja\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-shopping-basket\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SOBRE A LOJA<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-c916c5d\" data-id=\"c916c5d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-baa08b5 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"baa08b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"#pontos\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-euro-sign\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">PONTOS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-9c00a6f\" data-id=\"9c00a6f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e99f40 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"3e99f40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"#envios\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-truck\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ENVIOS <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-6840ea7\" data-id=\"6840ea7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e371f52 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"e371f52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"#alfandega\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-warehouse\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ALF\u00c2NDEGA<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0d8fb17 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0d8fb17\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eadf74b\" data-id=\"eadf74b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f5294cc elementor-widget elementor-widget-menu-anchor\" data-id=\"f5294cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"sobreloja\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4a6c4a6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4a6c4a6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2f6f60f\" data-id=\"2f6f60f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a2f5549 elementor-widget elementor-widget-razzi-heading\" data-id=\"a2f5549\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"razzi-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"razzi-heading-wrapper\"><h2 class=\"razzi-heading-title\"> Sobre a loja<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3463c69 elementor-widget elementor-widget-spacer\" data-id=\"3463c69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-315f4a5 elementor-invisible elementor-widget elementor-widget-razzi-faq\" data-id=\"315f4a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"razzi-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"razzi-faq\"><div class=\"box-content \"><h2 class=\"faq-title\">Existe loja f\u00edsica que eu possa visitar?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p><strong>N\u00e3o <\/strong>- eu s\u00f3 tenho loja online. A morada f\u00edsica presente no termos e condi\u00e7\u00f5es \u00e9 apenas a minha morada fiscal em Portugal.<\/p><p>Eu resido em Koh Lanta, Krabi, Tail\u00e2ndia de onde s\u00e3o efetuados todos os envios.\u00a0<\/p><\/div><\/div><div class=\"box-content \"><h2 class=\"faq-title\">Como fazer uma encomenda?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p>V\u00ea em baixo um v\u00eddeo de 90 segundos com um exemplo de uma compra, aplicado um cup\u00e3o de desconto.<\/p><p><div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-55639-1\" width=\"640\" height=\"478\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/03\/Como-fazer-encomenda-neuza-mariano.mp4?_=1\" \/><a href=\"https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/03\/Como-fazer-encomenda-neuza-mariano.mp4\">https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/03\/Como-fazer-encomenda-neuza-mariano.mp4<\/a><\/video><\/div><\/p><\/div><\/div><div class=\"box-content \"><h2 class=\"faq-title\">Encomendar na loja \u00e9 seguro?\u00a0<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p><strong>Completamente seguro<\/strong> - o meu site est\u00e1 equipado com todas as \u00faltimas tecnologias inform\u00e1ticas para que possas ter uma experi\u00eancia de compra segura. Todas as comunica\u00e7\u00f5es entre os teus dispositivos e o meu site est\u00e3o completamente codificadas.<\/p><\/div><\/div><div class=\"box-content \"><h2 class=\"faq-title\">Existe valor m\u00ednimo para encomendar?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p>N\u00e3o existe valor m\u00ednimo de encomenda. Existem \u00e9 v\u00e1rios m\u00e9todos de envio e os valores variam consoante o valor da encomenda.<\/p><\/div><\/div><div class=\"box-content \"><h2 class=\"faq-title\">Fazes envios \u00e0 cobran\u00e7a?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p><b>N\u00e3o -\u00a0 <\/b>Infelizmente n\u00e3o \u00e9 poss\u00edvel esse tipo de servi\u00e7o estando na Tail\u00e2ndia. No entanto, eu dou a minha garantia pessoal de entrega da encomenda ou a devolu\u00e7\u00e3o do dinheiro.<\/p><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-689939d elementor-widget elementor-widget-menu-anchor\" data-id=\"689939d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"pontos\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d5f3d5 elementor-widget elementor-widget-spacer\" data-id=\"6d5f3d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a71275 elementor-widget elementor-widget-razzi-heading\" data-id=\"3a71275\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"razzi-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"razzi-heading-wrapper\"><h2 class=\"razzi-heading-title\"> Sobre os pontos<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1302a90 elementor-invisible elementor-widget elementor-widget-razzi-faq\" data-id=\"1302a90\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"razzi-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"razzi-faq\"><div class=\"box-content \"><h2 class=\"faq-title\">Como posso saber quantos pontos tenho?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p>Vista a tua conta em <a href=\"https:\/\/neuzamariano.com\/loja\/minha-conta\/meus-pontos\/\">https:\/\/neuzamariano.com\/loja\/minha-conta\/meus-pontos\/<\/a><\/p><\/div><\/div><div class=\"box-content \"><h2 class=\"faq-title\">Como posso descontar os pontos?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p>Para poderes descontar os pontos, basta fazeres login na loja, adicionar os produtos ao carrinho e depois na <strong>janela de checkout\/sa\u00edda<\/strong> ou na<strong> janela de carrinho<\/strong>, ir\u00e1s verificar uma mensagem que te questionar\u00e1 se queres deduzir os pontos da conta na encomenda atual.<\/p><p><strong>\u00c9 IMPORTANTE<\/strong> que fa\u00e7as login primeiro co.m a tua conta para o sistema saber quantos pontos podes descontar<\/p><\/div><\/div><div class=\"box-content \"><h2 class=\"faq-title\">Os pontos t\u00eam validade?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p>Sim, os pontos t\u00eam validade de 4 meses desde a data em que s\u00e3o atribu\u00eddos.\u00a0<\/p><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49ef51d elementor-widget elementor-widget-menu-anchor\" data-id=\"49ef51d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"envios\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62052d4 elementor-widget elementor-widget-spacer\" data-id=\"62052d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-808908d elementor-widget elementor-widget-razzi-heading\" data-id=\"808908d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"razzi-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"razzi-heading-wrapper\"><h2 class=\"razzi-heading-title\"> Envios e prazos<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f10443 elementor-widget elementor-widget-spacer\" data-id=\"3f10443\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d60bb25 elementor-invisible elementor-widget elementor-widget-razzi-faq\" data-id=\"d60bb25\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"razzi-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"razzi-faq\"><div class=\"box-content \"><h2 class=\"faq-title\">De onde s\u00e3o enviadas as encomendas?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p>As encomendas s\u00e3o enviadas diretamente da ilha de Koh Lanta, na Tail\u00e2ndia, onde resido atualmente. Desde a abertura da loja, j\u00e1 enviei para mais de 40 pa\u00edses em todo o mundo.<\/p><\/div><\/div><div class=\"box-content \"><h2 class=\"faq-title\">Quanto tempo demora a entrega?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><ul><li class=\"\" data-start=\"1355\" data-end=\"1397\"><p class=\"\" data-start=\"1357\" data-end=\"1397\"><strong data-start=\"1357\" data-end=\"1367\">Europa<\/strong>: entre <strong data-start=\"1375\" data-end=\"1397\">12 a 22 dias \u00fateis<\/strong><\/p><\/li><li class=\"\" data-start=\"1398\" data-end=\"1441\"><p class=\"\" data-start=\"1400\" data-end=\"1441\"><strong data-start=\"1400\" data-end=\"1418\">Resto do mundo<\/strong>: at\u00e9 <strong data-start=\"1424\" data-end=\"1441\">23 dias \u00fateis<\/strong><\/p><\/li><li class=\"\" data-start=\"1442\" data-end=\"1516\"><p class=\"\" data-start=\"1444\" data-end=\"1516\"><strong data-start=\"1444\" data-end=\"1464\">Madeira e A\u00e7ores<\/strong>: at\u00e9 <strong data-start=\"1470\" data-end=\"1487\">35 dias \u00fateis<\/strong>, independentemente do m\u00e9todo<\/p><\/li><\/ul><\/div><\/div><div class=\"box-content \"><h2 class=\"faq-title\">Quais s\u00e3o os m\u00e9todos de envio dispon\u00edveis?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p>Todos os envios s\u00e3o realizados por <strong data-start=\"524\" data-end=\"556\">correio registado com seguro<\/strong>, tanto para a Europa como para o resto do mundo.<\/p><\/div><\/div><div class=\"box-content \"><h2 class=\"faq-title\">Quais s\u00e3o os custos de envio para a Europa?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p class=\"\" data-start=\"668\" data-end=\"730\">Os custos s\u00e3o calculados com base no valor total da encomenda:<\/p><ul data-start=\"732\" data-end=\"872\"><li class=\"\" data-start=\"732\" data-end=\"757\"><p class=\"\" data-start=\"734\" data-end=\"757\">At\u00e9 10,00\u202f\u20ac: <strong data-start=\"747\" data-end=\"757\">7,85\u202f\u20ac<\/strong><\/p><\/li><li class=\"\" data-start=\"758\" data-end=\"795\"><p class=\"\" data-start=\"760\" data-end=\"795\">Entre 10,01\u202f\u20ac e 15,00\u202f\u20ac: <strong data-start=\"785\" data-end=\"795\">6,85\u202f\u20ac<\/strong><\/p><\/li><li class=\"\" data-start=\"796\" data-end=\"833\"><p class=\"\" data-start=\"798\" data-end=\"833\">Entre 15,01\u202f\u20ac e 25,00\u202f\u20ac: <strong data-start=\"823\" data-end=\"833\">5,85\u202f\u20ac<\/strong><\/p><\/li><li class=\"\" data-start=\"834\" data-end=\"872\"><p class=\"\" data-start=\"836\" data-end=\"872\">Acima de 25,01\u202f\u20ac: <strong data-start=\"854\" data-end=\"872\">Envio gratuito<\/strong><\/p><\/li><\/ul><\/div><\/div><div class=\"box-content \"><h2 class=\"faq-title\">E para o resto do mundo?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><ul data-start=\"916\" data-end=\"1054\"><li class=\"\" data-start=\"916\" data-end=\"941\"><p class=\"\" data-start=\"918\" data-end=\"941\">Custo fixo: <strong data-start=\"930\" data-end=\"941\">20,00\u202f\u20ac<\/strong><\/p><\/li><li class=\"\" data-start=\"942\" data-end=\"979\"><p class=\"\" data-start=\"944\" data-end=\"979\">Envio registado com seguro inclu\u00eddo<\/p><\/li><li class=\"\" data-start=\"980\" data-end=\"1054\"><p class=\"\" data-start=\"982\" data-end=\"1054\">Prazo de entrega: at\u00e9 30<strong data-start=\"1004\" data-end=\"1021\">\u00a0dias \u00fateis<\/strong> (m\u00e9dia de 12<strong data-start=\"1032\" data-end=\"1053\"> a 25 dias \u00fateis<\/strong>)<\/p><\/li><\/ul><\/div><\/div><div class=\"box-content \"><h2 class=\"faq-title\">Onde posso fazer o seguimento da minha encomenda?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p>Muito f\u00e1cil, basta visitares a tua conta, separador <strong>ENCOMENDAS<\/strong> e carregar no bot\u00e3o <strong>SEGUIR <\/strong>na encomenda que queres ver localizada. <strong><a href=\"https:\/\/neuzamariano.com\/loja-cosmetica-asiatica\/minha-conta\/encomendas\/\">Carrega neste link para acederes \u00e0s encomendas da tua conta.<\/a><\/strong><\/p><p>Em alternativa, verifica a tua caixa de correio pelo email de <strong>\"Encomenda enviada\"<\/strong> onde poder\u00e1s encontrar o n\u00famero de seguimento com um link.<\/p><\/div><\/div><div class=\"box-content \"><h2 class=\"faq-title\">Quem faz a entrega?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p>A entrega \u00e9 feita pelos <strong data-start=\"1579\" data-end=\"1609\">servi\u00e7os postais nacionais<\/strong> do pa\u00eds de destino (ex.: CTT em Portugal, Correos em Espanha, LaPoste em Fran\u00e7a).<\/p><\/div><\/div><div class=\"box-content \"><h2 class=\"faq-title\">Posso pedir para entregar a uma hora ou para ligarem antes de entregar a encomenda?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p><strong>Infelizmente n\u00e3o.<\/strong> O servi\u00e7o de transporte e envio que utilizo s\u00e3o os operadores postais dos pa\u00edses (ex. Portugal s\u00e3o os CTT) e estes n\u00e3o fazem qualquer tipo de agendamento ou contacto pr\u00e9vio para a entrega.<\/p><\/div><\/div><div class=\"box-content \"><h2 class=\"faq-title\">Ao seguir a minha encomenda, aparece a op\u00e7\u00e3o para desalfandegar e\/ou no estado \"Foi enviada notifica\u00e7\u00e3o ao destinat\u00e1rio. O envio est\u00e1 em processo aduaneiro\". \u00c9 normal?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p><strong>Sim - completamente normal.\u00a0<\/strong><\/p><p>Todas as encomendas da minha loja usufruem de um <strong>regime especial alfandeg\u00e1rio completamente autom\u00e1tico.<\/strong> N\u00e3o existe lugar a pagamento de rigorosamente nada, nem \u00e9 necess\u00e1rio desalfandegar.<\/p><p>O motivo pelo qual essa mensagem aparece, \u00e9 porque de facto, todas as encomendas passam pela Alf\u00e2ndega. O sistema de seguimento dos CTT n\u00e3o diferencia entre as encomendas com regime autom\u00e1tico e sem regime autom\u00e1tico - <strong>a mensagem \u00e9 a mesma para ambas as situa\u00e7\u00f5es.<\/strong><\/p><p>A op\u00e7\u00e3o <strong>DESALFADENGAR<\/strong>, no teu caso que fizeste encomenda na minha loja, serve apenas para seguires mais de perto a encomenda e os seus estados Alfandeg\u00e1rios , como explico nas quest\u00f5es seguintes.\u00a0\u00a0<\/p><\/div><\/div><div class=\"box-content \"><h2 class=\"faq-title\">J\u00e1 se passaram mais de 45 dias desde que fiz a encomenda ainda n\u00e3o recebi! O que fazer?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p>Contacta-me assim que poss\u00edvel usando o <a href=\"https:\/\/neuzamariano.com\/loja-cosmetica-asiatica\/contactos\/\">formul\u00e1rio de contacto da loja.<\/a><\/p><\/div><\/div><div class=\"box-content \"><h2 class=\"faq-title\">A minha encomenda est\u00e1 como entregue mas eu n\u00e3o recebi encomenda nenhuma! O que posso fazer?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p>Contacta-me assim que poss\u00edvel usando o <a href=\"https:\/\/neuzamariano.com\/loja-cosmetica-asiatica\/contactos\/\">formul\u00e1rio de contacto da loja.<\/a><\/p><\/div><\/div><div class=\"box-content \"><h2 class=\"faq-title\"> Qual \u00e9 o prazo de prepara\u00e7\u00e3o da encomenda?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p>A encomenda \u00e9 preparada e expedida no prazo de <strong data-start=\"1163\" data-end=\"1180\">48 a 72 horas<\/strong> ap\u00f3s a confirma\u00e7\u00e3o de pagamento, salvo atrasos causados por motivos t\u00e9cnicos ou externos, que ser\u00e3o comunicados previamente.<\/p><\/div><\/div><div class=\"box-content \"><h2 class=\"faq-title\">Existem exce\u00e7\u00f5es ou atrasos esperados?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p>Sim. Durante <strong data-start=\"2099\" data-end=\"2118\">\u00e9pocas festivas<\/strong> ou <strong data-start=\"2122\" data-end=\"2135\">promo\u00e7\u00f5es<\/strong>, os prazos podem ultrapassar os 45 dias devido ao aumento no volume de envios.<br data-start=\"2214\" data-end=\"2217\" \/>Atrasos causados por <strong data-start=\"2238\" data-end=\"2265\">servi\u00e7os postais locais<\/strong> ou <strong data-start=\"2269\" data-end=\"2298\">autoridades alfandeg\u00e1rias<\/strong> n\u00e3o ser\u00e3o motivo de reembolso.<\/p><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac401b5 elementor-widget elementor-widget-menu-anchor\" data-id=\"ac401b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"alfandega\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf7ad15 elementor-widget elementor-widget-spacer\" data-id=\"bf7ad15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d41ab4c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d41ab4c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-158f2db\" data-id=\"158f2db\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ef52344 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ef52344\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ab6a2ee\" data-id=\"ab6a2ee\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-08493b7 elementor-widget elementor-widget-razzi-heading\" data-id=\"08493b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"razzi-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"razzi-heading-wrapper\"><h2 class=\"razzi-heading-title\"> Sobre Alf\u00e2ndega<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c30f8a elementor-widget elementor-widget-spacer\" data-id=\"5c30f8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fd9034 elementor-invisible elementor-widget elementor-widget-razzi-faq\" data-id=\"0fd9034\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"razzi-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"razzi-faq\"><div class=\"box-content \"><h2 class=\"faq-title\">\u00c9 necess\u00e1rio desalfandegar a encomenda? E existe algum custo adicional?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p><strong>N\u00e3o<\/strong> - O processo de desalfandegamento \u00e9 inteiramente autom\u00e1tico para as encomendas da minha loja. N\u00e3o \u00e9 necess\u00e1ria qualquer interven\u00e7\u00e3o do destinat\u00e1rio nem \u00e9 necess\u00e1rio o pagamento de taxas adicionais.<\/p><p>A encomenda chegar\u00e1 aos pa\u00edses de destino j\u00e1 com a documenta\u00e7\u00e3o aduaneira preparada e enviada previamente para as Alf\u00e2ndegas desses mesmos pa\u00edses.\u00a0<\/p><\/div><\/div><div class=\"box-content \"><h2 class=\"faq-title\">Recebi uma SMS dos CTT para desalfandegar a minha encomenda. O que tenho de fazer?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p>Como j\u00e1 referido anteriormente, as encomendas da minha loja usufruem\u00a0de um regime alfandeg\u00e1rio\u00a0autom\u00e1tico, onde todos os dados do destinat\u00e1rio s\u00e3o previamente enviados para os operadores postais dos pa\u00edses de destino, no caso de Portugal, os CTT.<\/p><p>Se recebeste alguma carta ou mensagem dos CTT,\u00a0 <strong><a href=\"https:\/\/m.me\/neuzajoanamariano\">contacta-me aqui via chat para verificarmos a situa\u00e7\u00e3o com<\/a><\/strong><a href=\"https:\/\/m.me\/neuzajoanamariano\"><strong> urg\u00eancia<\/strong>,<\/a> para que possa tratar de algum erro que possa ter acontecido.<\/p><p>Se recebeste uma mensagem, a n\u00e3o ser que tenhas outras encomendas efetuadas que venham fora de Portugal, provavelmente ser\u00e1 uma FRAUDE e n\u00e3o dever\u00e1s efetuar nenhum tipo de a\u00e7\u00e3o sem me consultar primeiro.<\/p><p>No caso de d\u00favida, e para as encomendas da minha loja, utiliza sempre o e-mail que te foi enviado com o n\u00famero de seguimento e nunca nenhuma SMS ou e-mail de outro remetente que n\u00e3o <strong>loja@neuzamariano.com<\/strong><\/p><\/div><\/div><div class=\"box-content \"><h2 class=\"faq-title\">O meu registo est\u00e1 parado na Alf\u00e2ndega, n\u00e3o vejo movimento h\u00e1 v\u00e1rios dias, \u00e9 normal?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p>Excetuando se a encomenda tiver sido efetuada \u00e0 mais de 45 dias, ent\u00e3o <strong>SIM<\/strong>, \u00e9 normal. Por vezes os operadores postais tem demasiado tr\u00e1fego e n\u00e3o conseguem cumprir com os prazos a que est\u00e3o legalmente obrigados a cumprir.\u00a0Acresce o tratamento da Alf\u00e2ndega, que por defini\u00e7\u00e3o, \u00e9 efetuado no mesmo dia que os CTT apresentam a encomenda. Mas na pr\u00e1tica, infelizmente, por vezes, isso n\u00e3o acontece.\u00a0<\/p><p>Em baixo, coloco um exemplo de um envio para que possas ver todos os estados pelo qual a tua encomenda ir\u00e1 passar. Este exemplo tamb\u00e9m d\u00e1 nota de que a encomenda ser\u00e1 sempre entregue ao pr\u00f3prio ou ent\u00e3o \u00e9 deixado um aviso para levantamento no teu posto de correios.<\/p><p>Nota que a informa\u00e7\u00e3o \"ENVIADA NOTIFICA\u00c7\u00c3O AO DESTINAT\u00c1RIO\" s\u00f3 \u00e9 aplic\u00e1vel se associaste o registo \u00e0 tua conta CTT.<\/p><p>Na pr\u00f3xima quest\u00e3o ensino como ver todos os estados no portal de desalfandegamento.\u00a0<\/p><p><a href=\"https:\/\/neuzamariano.com\/loja-cosmetica-asiatica\/2022-02-12-18_11_22-publicarea_detail\/\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-55643 size-full aligncenter\" src=\"https:\/\/neuzamariano.com\/loja-cosmetica-asiatica\/wp-content\/uploads\/2022\/02\/2022-02-12-18_11_22-PublicArea_Detail.png\" alt=\"Estados de tr\u00e2nsito objectos CTT\" width=\"849\" height=\"998\" title=\"\" srcset=\"https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-18_11_22-PublicArea_Detail.png 849w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-18_11_22-PublicArea_Detail-670x788.png 670w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-18_11_22-PublicArea_Detail-255x300.png 255w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-18_11_22-PublicArea_Detail-768x903.png 768w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-18_11_22-PublicArea_Detail-150x176.png 150w\" sizes=\"(max-width: 849px) 100vw, 849px\" \/><\/a><\/p><\/div><\/div><div class=\"box-content \"><h2 class=\"faq-title\">Como posso saber mais informa\u00e7\u00f5es sobre o estado da encomenda na Alf\u00e2ndega? <span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p>A p\u00e1gina de seguimento de objetos dos CTT, n\u00e3o mostra a atividade autom\u00e1tica e os estados pelo qual a tua encomenda passa no tratamento alfandeg\u00e1rio. Para que possas seguir a encomenda devidamente e estar sempre atualizado\/a, dever\u00e1s adicionar o registo ao portal de desalfandegamento.\u00a0<\/p><p>Existem na verdade 2 sistemas de seguimento - a p\u00e1gina de seguimento de objeto dos CTT e o portal de desalfandegamento dos CTT. Para seguir o trajeto entre a Tail\u00e2ndia e tua casa \u00e9 um sistema - a p\u00e1gina de seguimento de objeto dos CTT - mas para ver os estados alfandeg\u00e1rios espec\u00edficos \u00e9 outra - portal de desalfandegamento dos CTT.<\/p><p>Ou seja, entre os estados \"EM TR\u00c2NSITO - CHEGOU AO PA\u00cdS DE DESTINO\"\u00a0 e o estado \"EM TR\u00c2NSITO - O ENVIO FOI DESALFANDEGADO\" da imagem da quest\u00e3o anterior, existem estados que s\u00f3 podem ser visionados no portal de desalfandegamento.<\/p><p>Em baixo explico como poder\u00e1s adicionar o registo ao portal. <span style=\"text-decoration: underline;\"><strong>Nota que este processo n\u00e3o \u00e9 obrigat\u00f3rio, nem necess\u00e1rio, \u00e9 apenas para te manteres atualizado\/a sobre o estado do teu envio. <\/strong><\/span><\/p><blockquote><p><strong>ATEN\u00c7\u00c3O\u00a0<\/strong> - os registos de seguimento das imagens <span style=\"text-decoration: underline;\"><strong>s\u00e3o apenas exemplos<\/strong><\/span> e n\u00e3o o registo da tua encomenda. Procura pelo meu email com o teu c\u00f3digo de seguimento\/registo do endere\u00e7o <strong>loja @ neuzamariano . com\u00a0<\/strong><\/p><\/blockquote><ol><li>Ap\u00f3s 3\/4 dias ap\u00f3s teres recebido o meu e-mail com o n\u00famero de registo, clica em cima do n\u00famero de registo conforme instru\u00e7\u00f5es. Ser\u00e1s redirecionado\/a para a p\u00e1gina de seguimento dos CTT e automaticamente a p\u00e1gina ir\u00e1 carregar com o estado atual do teu envio.\u00a0<\/li><\/ol><p><img decoding=\"async\" class=\"aligncenter wp-image-55672 size-full\" src=\"https:\/\/neuzamariano.com\/loja-cosmetica-asiatica\/wp-content\/uploads\/2022\/02\/2022-02-12-19_33_26-Seguir-objeto.png\" alt=\"\" width=\"1347\" height=\"1164\" title=\"\" srcset=\"https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-19_33_26-Seguir-objeto.png 1347w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-19_33_26-Seguir-objeto-670x579.png 670w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-19_33_26-Seguir-objeto-300x259.png 300w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-19_33_26-Seguir-objeto-768x664.png 768w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-19_33_26-Seguir-objeto-1024x885.png 1024w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-19_33_26-Seguir-objeto-150x130.png 150w\" sizes=\"(max-width: 1347px) 100vw, 1347px\" \/><\/p><p><strong>2.<\/strong> Carrega no bot\u00e3o SEGUIR ESTE OBJECTO e ser\u00e1s reencaminhado\/a para a pagina de login dos CTT. Se ainda n\u00e3o tiveres conta, efetua o registo no site. Depois do registo efetuado, clica novamente no link do meu email para recome\u00e7ar o processo para poderes associar o registo \u00e0 tua conta CTT. Esta conta ir\u00e1 permitir no futuro que consultes todos os teus envios num s\u00f3 local.\u00a0\u00a0<\/p><p><img decoding=\"async\" class=\"aligncenter wp-image-55676 size-full\" src=\"https:\/\/neuzamariano.com\/loja-cosmetica-asiatica\/wp-content\/uploads\/2022\/02\/2022-02-12-20_11_35-Seguir-objeto.png\" alt=\"\" width=\"1278\" height=\"859\" title=\"\" srcset=\"https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_11_35-Seguir-objeto.png 1278w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_11_35-Seguir-objeto-670x450.png 670w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_11_35-Seguir-objeto-300x202.png 300w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_11_35-Seguir-objeto-768x516.png 768w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_11_35-Seguir-objeto-1024x688.png 1024w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_11_35-Seguir-objeto-150x101.png 150w\" sizes=\"(max-width: 1278px) 100vw, 1278px\" \/><\/p><p><strong>3.<\/strong> Se j\u00e1 tiveres conta, ao fazeres login, ser\u00e1s reencaminhado\/a automaticamente para a mesma p\u00e1gina de seguimento, mas desta vez, o registo estar\u00e1 com um visto e a indica\u00e7\u00e3o \"<strong>A Seguir Objecto<\/strong>\", conforme imagem em baixo. A partir deste momento, est\u00e1s a seguir o objecto com a tua conta.\u00a0<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-55678 size-full\" src=\"https:\/\/neuzamariano.com\/loja-cosmetica-asiatica\/wp-content\/uploads\/2022\/02\/2022-02-12-20_16_44-Seguir-objeto.png\" alt=\"\" width=\"975\" height=\"463\" title=\"\" srcset=\"https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_16_44-Seguir-objeto.png 975w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_16_44-Seguir-objeto-670x318.png 670w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_16_44-Seguir-objeto-300x142.png 300w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_16_44-Seguir-objeto-768x365.png 768w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_16_44-Seguir-objeto-150x71.png 150w\" sizes=\"(max-width: 975px) 100vw, 975px\" \/><\/p><p>4. Ap\u00f3s 4\/5 dias, assim que o estado alterar para algum dos estados na imagem abaixo, existir\u00e1 um novo bot\u00e3o, onde poder\u00e1s carregar -\u00a0 \"Desalfandegar objecto\" - para poderes adicionar o registo ao teu portal de desalfandegamento e assim seguir o estado durante o processo alfandeg\u00e1rio.\u00a0<\/p><p><strong>NOTA IMPORTANTE -<\/strong> N\u00e3o necessitas de esperar que o bot\u00e3o fique dispon\u00edvel para poderes adicionar o registo ao portal de desalfandegamento. A informa\u00e7\u00e3o Alfandeg\u00e1ria e a sua declara\u00e7\u00e3o aduaneira electr\u00f3nica, fica dispon\u00edvel internacionalmente 3\/4 dias no sistemas inform\u00e1ticos, ap\u00f3s o meu envio. Como tal, poder\u00e1s visitar o portal de desalfandegamento dos CTT e tentar desde logo adicionar o registo, que ser\u00e1 adicionado com os teus dados automaticamente.<\/p><p>Portal de desalfandegamento CTT -<a href=\"https:\/\/appserver.ctt.pt\/ProcessoAduaneiro\" target=\"_blank\" rel=\"noopener\"> https:\/\/appserver.ctt.pt\/ProcessoAduaneiro\u00a0<\/a><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-55680 size-full\" src=\"https:\/\/neuzamariano.com\/loja-cosmetica-asiatica\/wp-content\/uploads\/2022\/02\/2022-02-12-20_19_24-Area-de-Cliente.png\" alt=\"\" width=\"1076\" height=\"390\" title=\"\" srcset=\"https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_19_24-Area-de-Cliente.png 1076w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_19_24-Area-de-Cliente-670x243.png 670w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_19_24-Area-de-Cliente-300x109.png 300w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_19_24-Area-de-Cliente-768x278.png 768w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_19_24-Area-de-Cliente-1024x371.png 1024w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_19_24-Area-de-Cliente-150x54.png 150w\" sizes=\"(max-width: 1076px) 100vw, 1076px\" \/><\/p><p>5. Ap\u00f3s carregar no bot\u00e3o \"Desalfandegar objecto\", ser\u00e1s reencaminhado\/a para p\u00e1gina de login. Ap\u00f3s login, ter\u00e1s o painel do portal de desalfandegamento. Escolhe o bot\u00e3o INICIAR e na janela popup, coloca o teu registo e carrega em \"Adicionar objeto\".<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-55694 size-large\" src=\"https:\/\/neuzamariano.com\/loja-cosmetica-asiatica\/wp-content\/uploads\/2022\/02\/2022-02-12-20_38_42-Processo-Aduaneiro-1024x457.png\" alt=\"\" width=\"1024\" height=\"457\" title=\"\" srcset=\"https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_38_42-Processo-Aduaneiro-1024x457.png 1024w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_38_42-Processo-Aduaneiro-670x299.png 670w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_38_42-Processo-Aduaneiro-300x134.png 300w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_38_42-Processo-Aduaneiro-768x343.png 768w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_38_42-Processo-Aduaneiro-1536x685.png 1536w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_38_42-Processo-Aduaneiro-2048x913.png 2048w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_38_42-Processo-Aduaneiro-150x67.png 150w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-55695 size-full\" src=\"https:\/\/neuzamariano.com\/loja-cosmetica-asiatica\/wp-content\/uploads\/2022\/02\/2022-02-12-20_43_56-Processo-Aduaneiro.png\" alt=\"\" width=\"1090\" height=\"702\" title=\"\" srcset=\"https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_43_56-Processo-Aduaneiro.png 1090w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_43_56-Processo-Aduaneiro-670x432.png 670w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_43_56-Processo-Aduaneiro-300x193.png 300w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_43_56-Processo-Aduaneiro-768x495.png 768w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_43_56-Processo-Aduaneiro-1024x659.png 1024w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_43_56-Processo-Aduaneiro-150x97.png 150w\" sizes=\"(max-width: 1090px) 100vw, 1090px\" \/><\/p><p>6. Finalmente, o teu registo ter\u00e1 sido adicionado e poder\u00e1s a partir desse momento fazer o acompanhamento do envio.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-55698 size-large\" src=\"https:\/\/neuzamariano.com\/loja-cosmetica-asiatica\/wp-content\/uploads\/2022\/02\/2022-02-12-20_48_39-Processo-Aduaneiro-1024x515.png\" alt=\"\" width=\"1024\" height=\"515\" title=\"\" srcset=\"https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_48_39-Processo-Aduaneiro-1024x515.png 1024w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_48_39-Processo-Aduaneiro-670x337.png 670w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_48_39-Processo-Aduaneiro-300x151.png 300w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_48_39-Processo-Aduaneiro-768x386.png 768w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_48_39-Processo-Aduaneiro-1536x772.png 1536w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_48_39-Processo-Aduaneiro-150x75.png 150w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_48_39-Processo-Aduaneiro.png 1546w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-55699 size-large\" src=\"https:\/\/neuzamariano.com\/loja-cosmetica-asiatica\/wp-content\/uploads\/2022\/02\/2022-02-12-20_48_51-Processo-Aduaneiro-1024x386.png\" alt=\"\" width=\"1024\" height=\"386\" title=\"\" srcset=\"https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_48_51-Processo-Aduaneiro-1024x386.png 1024w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_48_51-Processo-Aduaneiro-670x252.png 670w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_48_51-Processo-Aduaneiro-300x113.png 300w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_48_51-Processo-Aduaneiro-768x289.png 768w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_48_51-Processo-Aduaneiro-1536x579.png 1536w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_48_51-Processo-Aduaneiro-2048x771.png 2048w, https:\/\/neuzamariano.com\/loja\/wp-content\/uploads\/sites\/2\/2022\/02\/2022-02-12-20_48_51-Processo-Aduaneiro-150x57.png 150w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p><\/div><\/div><div class=\"box-content \"><h2 class=\"faq-title\">J\u00e1 passaram mais de 45 dias desde que o envio foi efectuado. Como posso reclamar?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p>Nesse caso, contacta-me via chat Facebook para que possamos verificar o que se passa. <a href=\"http:\/\/m.me\/neuzajoanamariano\">Clica aqui para abrir o chat de suporte. <\/a><\/p><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SOBRE A LOJA PONTOS ENVIOS ALF\u00c2NDEGA Sobre a loja Existe loja f\u00edsica que eu possa visitar? N\u00e3o &#8211; eu s\u00f3 tenho loja online. A morada f\u00edsica presente no termos e condi\u00e7\u00f5es \u00e9 apenas a minha morada fiscal em Portugal. Eu resido em Koh Lanta, Krabi, Tail\u00e2ndia de onde s\u00e3o efetuados todos os envios.\u00a0 Como fazer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-55639","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/neuzamariano.com\/loja\/wp-json\/wp\/v2\/pages\/55639","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/neuzamariano.com\/loja\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/neuzamariano.com\/loja\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/neuzamariano.com\/loja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/neuzamariano.com\/loja\/wp-json\/wp\/v2\/comments?post=55639"}],"version-history":[{"count":0,"href":"https:\/\/neuzamariano.com\/loja\/wp-json\/wp\/v2\/pages\/55639\/revisions"}],"wp:attachment":[{"href":"https:\/\/neuzamariano.com\/loja\/wp-json\/wp\/v2\/media?parent=55639"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}