{"id":50578,"date":"2021-06-27T11:49:16","date_gmt":"2021-06-27T04:49:16","guid":{"rendered":"https:\/\/neuzamariano.com\/?page_id=50578"},"modified":"2025-04-18T17:06:49","modified_gmt":"2025-04-18T10:06:49","slug":"cancelamentos-trocas-ou-devolucoes","status":"publish","type":"page","link":"https:\/\/neuzamariano.com\/loja\/cancelamentos-trocas-ou-devolucoes\/","title":{"rendered":"Cancelamentos, Trocas ou Devolu\u00e7\u00f5es"},"content":{"rendered":"<h3 dir=\"auto\"><strong>\u00c2mbito Geogr\u00e1fico<\/strong><\/h3>\n<ul dir=\"auto\">\n<li class=\"text-start\"><strong>Aplic\u00e1vel a Portugal<\/strong>:\n<ul dir=\"auto\">\n<li class=\"text-start\">Todas as condi\u00e7\u00f5es abaixo descritas (prazos, endere\u00e7o de devolu\u00e7\u00e3o, etc.) s\u00e3o v\u00e1lidas <strong>apenas para clientes em Portugal<\/strong>.<\/li>\n<\/ul>\n<div class=\"my-2\"><\/div>\n<\/li>\n<li class=\"text-start\"><strong>Resto do Mundo<\/strong>:\n<ul dir=\"auto\">\n<li class=\"text-start\">Devolu\u00e7\u00f5es ou trocas devem ser enviadas <strong>exclusivamente<\/strong> para a morada na Tail\u00e2ndia indicada abaixo.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div class=\"my-2\"><\/div>\n<hr class=\"border-gray-100 dark:border-gray-850\" \/>\n<h3 dir=\"auto\"><strong>Encomendas N\u00e3o Entregues<\/strong><\/h3>\n<ul dir=\"auto\">\n<li class=\"text-start\"><strong>Causa atribu\u00edda ao vendedor<\/strong> (ex.: extravio):\n<ul dir=\"auto\">\n<li class=\"text-start\">Reembolso <strong>total<\/strong> do valor pago ou reexpedi\u00e7\u00e3o <strong>gratuita<\/strong> da encomenda.<\/li>\n<\/ul>\n<div class=\"my-2\"><\/div>\n<\/li>\n<li class=\"text-start\"><strong>Causa atribu\u00edda ao cliente<\/strong>:\n<ul dir=\"auto\">\n<li class=\"text-start\">Reembolso do valor pago, <strong>deduzindo custos de envio e devolu\u00e7\u00e3o<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div class=\"my-2\"><\/div>\n<hr class=\"border-gray-100 dark:border-gray-850\" \/>\n<h3 dir=\"auto\"><strong>Encomendas Canceladas<\/strong><\/h3>\n<ul dir=\"auto\">\n<li class=\"text-start\"><strong>Cancelamento autom\u00e1tico<\/strong>:\n<ul dir=\"auto\">\n<li class=\"text-start\">Ocorre ap\u00f3s <strong>2 dias \u00fateis<\/strong> se o pagamento n\u00e3o for conclu\u00eddo.<\/li>\n<\/ul>\n<div class=\"my-2\"><\/div>\n<\/li>\n<li class=\"text-start\"><strong>Cancelamento solicitado pelo cliente<\/strong>:\n<ul dir=\"auto\">\n<li class=\"text-start\">Contacte o <strong>Chat de Apoio ao Cliente<\/strong> ou utilize o <strong>formul\u00e1rio de contacto<\/strong>, indicando:\n<ul dir=\"auto\">\n<li class=\"text-start\">N\u00famero da encomenda\/fatura\/venda.<\/li>\n<li class=\"text-start\">Produtos a devolver.<\/li>\n<li class=\"text-start\">Motivo do cancelamento.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div class=\"my-2\"><\/div>\n<\/li>\n<li class=\"text-start\"><strong>Condi\u00e7\u00f5es para cancelamento sem custos<\/strong>:\n<ul dir=\"auto\">\n<li class=\"text-start\">Apenas durante a <strong>prepara\u00e7\u00e3o da encomenda<\/strong> (antes do envio\/recolha).<\/li>\n<li class=\"text-start\">Reembolso integral via m\u00e9todo de pagamento original.<\/li>\n<li class=\"text-start\">Estado da encomenda atualizado para <strong>\u201cCancelada\u201d<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div class=\"my-2\"><\/div>\n<hr class=\"border-gray-100 dark:border-gray-850\" \/>\n<h3 dir=\"auto\"><strong>Devolu\u00e7\u00e3o ou Troca de Encomendas<\/strong><\/h3>\n<h4 dir=\"auto\"><strong>Produtos n\u00e3o aceites para devolu\u00e7\u00e3o\/troca<\/strong> (exceto por <strong>Motivos Justificados<\/strong>):<\/h4>\n<ul dir=\"auto\">\n<li class=\"text-start\">Suplementos, alimentos, do\u00e7aria.<\/li>\n<li class=\"text-start\">Artigos de oftalmologia.<\/li>\n<li class=\"text-start\">Itens personalizados.<\/li>\n<li class=\"text-start\">Embalagens abertas ou violadas.<\/li>\n<li class=\"text-start\">Produtos com controle de temperatura.<\/li>\n<li class=\"text-start\">Produtos reconstitu\u00eddos para uso imediato.<\/li>\n<li class=\"text-start\">Itens marcados como <strong>\u201cn\u00e3o devolv\u00edveis\u201d<\/strong> na p\u00e1gina do produto.<\/li>\n<\/ul>\n<div class=\"my-2\"><\/div>\n<h4 dir=\"auto\"><strong>Procedimento para devolu\u00e7\u00e3o\/troca<\/strong>:<\/h4>\n<ol dir=\"auto\" start=\"1\">\n<li class=\"text-start\"><strong>Prazo m\u00e1ximo (Portugal)<\/strong>:\n<ul dir=\"auto\">\n<li class=\"text-start\">Devolu\u00e7\u00f5es ou trocas devem ser solicitadas <strong>at\u00e9 30 dias ap\u00f3s a rece\u00e7\u00e3o da encomenda<\/strong>.<\/li>\n<\/ul>\n<div class=\"my-2\"><\/div>\n<\/li>\n<li class=\"text-start\"><strong>Endere\u00e7os de Devolu\u00e7\u00e3o<\/strong>:\n<ul dir=\"auto\">\n<li class=\"text-start\"><strong>Portugal<\/strong>:<br \/>\nRua Guerra Junqueiro 1, 5C<br \/>\n2745.092 Barcarena<\/li>\n<li class=\"text-start\"><strong>Resto do Mundo<\/strong>:<br \/>\n101 Moo 6, Koh Lanta Yai<br \/>\nKrbai 81150<br \/>\nTail\u00e2ndia<\/li>\n<\/ul>\n<div class=\"my-2\"><\/div>\n<\/li>\n<li class=\"text-start\"><strong>Custos<\/strong>:\n<ul dir=\"auto\">\n<li class=\"text-start\">Em Portugal: custos de devolu\u00e7\u00e3o (e nova entrega, se troca) s\u00e3o do cliente, <strong>exceto para Motivos Justificados<\/strong>.<\/li>\n<li class=\"text-start\">Resto do Mundo: todos os custos de envio internacional s\u00e3o responsabilidade do cliente.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<div class=\"my-2\"><\/div>\n<h4 dir=\"auto\"><strong>Motivos Justificados<\/strong>:<\/h4>\n<ul dir=\"auto\">\n<li class=\"text-start\">Produto defeituoso ou danificado.<\/li>\n<li class=\"text-start\">Artigo incorreto recebido.<\/li>\n<li class=\"text-start\">Entrega fora do prazo acordado.<\/li>\n<\/ul>\n<div class=\"my-2\"><\/div>\n<hr class=\"border-gray-100 dark:border-gray-850\" \/>\n<h3 dir=\"auto\"><strong>Embalagem ou Artigos Danificados<\/strong><\/h3>\n<ul dir=\"auto\">\n<li class=\"text-start\"><strong>Procedimento imediato<\/strong>:\n<ul dir=\"auto\">\n<li class=\"text-start\">Clique <a href=\"https:\/\/chat.neuzamariano.com\/c\/859dbffc-b3b7-4426-8342-19c70ea17263#\" target=\"_blank\" rel=\"nofollow noopener\">aqui <\/a>para contactar o apoio ao cliente e resolver a situa\u00e7\u00e3o.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div class=\"my-2\"><\/div>\n<hr class=\"border-gray-100 dark:border-gray-850\" \/>\n<p dir=\"auto\"><strong>Contacto de Apoio ao Cliente Neuza Mariano<\/strong><\/p>\n<ul dir=\"auto\">\n<li class=\"text-start\"><strong>Telefone<\/strong>: 963 683 434<\/li>\n<li class=\"text-start\"><strong>Canal de Apoio<\/strong>: Dispon\u00edvel via formul\u00e1rio no website ou Chat de Apoio.<\/li>\n<\/ul>\n<div class=\"my-2\"><\/div>\n<hr class=\"border-gray-100 dark:border-gray-850\" \/>\n<p dir=\"auto\"><em>Pol\u00edtica v\u00e1lida a partir da data de publica\u00e7\u00e3o. Consulte termos completos no site.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00c2mbito Geogr\u00e1fico Aplic\u00e1vel a Portugal: Todas as condi\u00e7\u00f5es abaixo descritas (prazos, endere\u00e7o de devolu\u00e7\u00e3o, etc.) s\u00e3o v\u00e1lidas apenas para clientes em Portugal. Resto do Mundo: Devolu\u00e7\u00f5es ou trocas devem ser enviadas exclusivamente para a morada na Tail\u00e2ndia indicada abaixo. Encomendas N\u00e3o Entregues Causa atribu\u00edda ao vendedor (ex.: extravio): Reembolso total do valor pago ou reexpedi\u00e7\u00e3o [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-50578","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/neuzamariano.com\/loja\/wp-json\/wp\/v2\/pages\/50578","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/neuzamariano.com\/loja\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/neuzamariano.com\/loja\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/neuzamariano.com\/loja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/neuzamariano.com\/loja\/wp-json\/wp\/v2\/comments?post=50578"}],"version-history":[{"count":0,"href":"https:\/\/neuzamariano.com\/loja\/wp-json\/wp\/v2\/pages\/50578\/revisions"}],"wp:attachment":[{"href":"https:\/\/neuzamariano.com\/loja\/wp-json\/wp\/v2\/media?parent=50578"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}